Ladder supplier

Recently, I went to United Rentals to get my aerial boom/scissor lift certification and I decided to go with them because I used them when I worked in Newfoundland and they were great to deal with. However, this was not the case here. From start to finish, there were a number of issues that I came across. For starters, I went onto their website to register for the course (which I couldn't sign up for as you have to Request information" on the course date and someone will get back to you) and I had to register for the course twice as no one responded after the first request (I spaced out the request at least a few days apart). Once someone got back to me

I'm not sure what is with some of these reviews, the pricing is much lower than anywhere else, the final sales signage" is clearly on the front door & desks.As a fulltime handyman

Prompt, professional and efficient service. Everything went smoothly from receiving quote, date of delivery to date of pick up of the rental equipment.Rented from them on many occasions, great service each and every time. Will definitely use them again. Thank you Jackie!

I hope Bart is the owner and business is good because the poor customer service I received means I and my company will not be purchasing products from Ladders R Us. Needed new insulated white tarps for an interior application. Bart admitted he didn't keep his front line staff informed of the delays at Customs, so I wasted time and therefore money going down to the deep south location and still not getting new insulated white tarps - that they said they had. Kijiji is far cheaper to purchase used tarps from and better customer service....

VERY POOR CUSTOMER SERVICE . Do not use. Called ahead regarding a simple order and pickup. Was dismissed by an employee saying they will all be gone right at 4pm for some baseball game. He said quite rudely that if I wanted them to stay I'd have to pay their overtime! Arrived at 352, door locked (as if they knew I was coming...) and given excuses over the phone as to why the door was locked. Employee pulled truck up in front of building at 357. The rest of the employees left the building at 401 and all got into the same vehicle. Absolute garbage. Used in the past, referred people, had a good impression, will never use again and will happily share my PHENOMENAL experience today!

Pro Works Painting buys all of our ladders from Falcon. Our crew feels safer and we like their pricing. Great company to source ladders from in Kelowna.

They damaged my property, and refused to deliver the entire order and are holding my money/refund hostage. The level of unprofessionalism when dealing with Bart has left me dumbfounded. The lack of customer service is appauling and I am not sure why anyone would ever choose to purchase anything from this establishment. First my order was late, which is not the end of the world, however they do not have the courtesy to call and inform you as if your time is not important. When the delivery arrived it was only half my product. I was already behind schedule so I would have to settle for receiving the remaining order then next day. So for them to start I removed the glass from my basement window. The opening is 56inches. The boards are 48inches. They careless brought the drywall through the window hitting the frame with almost every board causing the frame to break in multiple places. When I called the office to speak to a manager Bart was, well I have no words for him. He didn't apologize. Tried to blame the window and not his staff. He proceeded to tell me he would cancel my order and not deliver the rest of it , that his crew does multiple deliveries and know what they are doing only the crew themselves all for one person was their first day on the job. So he lied plain and simple, didn't take responsibility and rather then find a solution is holding my product/money hostage. They have 0 integrity, we have a legal agreement that they are not fulfilling nor taking responsibility for the damages. Deal with this knuckleheads at your own risk and be prepared to experience the worst customer service possibly in any industry ever.

Fantastic staff. Great volume discounts.

They delivered drywall and insulation to my home but couldn’t be bothered to wipe their boots and proceeded to repeatedly track mud onto my carpet. They’re happy to take your money but management doesn’t care how its employees act. Read the other reviews, don’t buy from these people, and avoid the headache.

Excellent costumer service, Ramnarine Singh is the representative I deal with , he is very knowledgeable and all my rents are ready on timeVery happy with United rental after 3 years with them